Privacy Policy

1. Introduction

Welcome to Cravings Catering ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cravingscatering.com or use our catering services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request a quote or place an order for our catering services
• Create an account on our website
• Subscribe to our newsletter
• Fill out a contact form or inquiry
• Participate in promotions, surveys, or events

This information may include:

• Contact Information: Name, email address, phone number, postal address
• Event Details: Event date, time, venue, guest count, special requirements
• Payment Information: Payment method details (processed securely through our payment providers)
• Dietary Information: Allergies, dietary restrictions, food preferences
• Account Credentials: Username and password for registered users

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing actions. This includes:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns
• IP Address: Your internet protocol address
• Cookies: See our Cookie Policy section below

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your catering orders
• To communicate with you about your orders, inquiries, and requests
• To send you quotes, invoices, receipts, and payment reminders
• To improve our website and services based on your feedback
• To send promotional materials (with your consent)
• To comply with legal obligations
• To detect and prevent fraud or security issues

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. Third-Party Services

We work with trusted third-party service providers to operate our business:

• Google Analytics: Website analytics and performance monitoring
• Payment Processors: Secure payment processing (SantimPay, Telebirr, CBE Birr)
• Email Service Providers: Sending order confirmations and communications
• Hosting Providers: Website hosting and infrastructure

These providers have their own privacy policies governing their use of your data. We encourage you to review their policies.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing for user accounts
• Access controls limiting who can view your data
• Regular security assessments and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the information we hold about you
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain processing of your information

To exercise any of these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Order records are typically retained for 7 years for accounting and legal compliance purposes.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.